Terms and Conditions
* Depending on selected size, your Fine Art Print may be cropped slightly differently than image shown.
If your package and item(s) are damaged in shipping, email pictures of the damage to both the package and item(s) to TopDog@RescueDogPhotography.com
If any further action is necessary, including returning the damaged package/item(s), you will be notified.
The above actions are necessary for Rescue Dog Photography to pursue a refund on your behalf from either the shipping carrier or printer. Depending on the order, some packages will be shipped directly from the printer, while others will ship from Rescue Dog Photography.
Refunds are not available for greeting cards and prints, as it cannot be ensured that returns will come back in pristine condition. However, if your item(s) arrive damaged, by following the steps mentioned above, Rescue Dog Photography will be able to work on getting a refund from the carrier or printer.
Contact Rescue Dog Photography
if for some reason you are not happy with your custom print order. Due to the time involved in custom work, refunds are not available, however, if you feel there is a design issue, we can work on resolving it in the proofing stage. You will receive a lo res, watermarked proof via email to approve before your custom image is sent to the printer. The image of your dog (up to 5 allowed for design selection) uploaded will help determine the best design and placement in the custom artwork. If you have specific requests, for placement, etc., of your dog’s image, they must be made at time of purchase, in the special notes section, of the checkout page. Special requests after that time, which incur extra design time, will incur an extra design fee.
You can do your part in ensuring a great print, by supplying hi res (best-quality) images of your dog, and following the “Important Steps To Take for your Custom Work” found on the product page.
For custom images/text, no derogatory/obscene requests will be honored. You will be notified via email if Rescue Dog Photography is unable to fulfill your order, and you will be given the option to upload other material or request a refund.
All work is copyrighted, and cannot be copied or altered.
© 2021 Ann DeMuth | Rescue Dog Photography